US

Digital/Technical Product Manager - Conversational AI

USAA·San Antonio, TX
product$77K–147Ktoday

AI Stack

Tools this role uses

GPChatGPTPrototype conversational AI flows and test chatbot responsesoccasional
NANotion AIOrganize product requirements and documentationoccasional
CLClaudeEvaluate competitor AI assistants and benchmark performanceoccasional

Workflow Map

AI-assisted vs. human-led

AI-assisted

Prototype conversational AI flowsChatGPT
Organize product backlog and documentationNotion AI

Human-led

Stakeholder alignment and executive reviews
User research and member interviews
Strategic roadmap planning
Cross-functional team coordination

About the role


Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

The Opportunity: As a Digital/Technical Product Manager for Conversational AI, you will define, develop, and deliver AI-powered conversational experiences that serve our members. You will collaborate with engineering, design, and data science teams to shape the product roadmap for intelligent virtual assistants and chatbot solutions.

Responsibilities include defining product strategy for conversational AI features, writing user stories and acceptance criteria, analyzing conversation data to improve AI performance, partnering with NLP/ML teams on model improvements, and driving adoption metrics across digital channels.

Salary range: $77,120 - $147,390/yr. Full benefits including medical, dental, vision, life, retirement, PTO.

Salary & compensation


$77K–147K / year

USD · Full-time

Interested in this role?

Apply on USAA website →

Listed on UpgradedJobs · Source: scraped

Similar roles

Hiring someone who uses AI daily?

Post your role and reach candidates with real AI skills.

Post a job →
Apply now →