Customer Service & Office Assistant

Job Overview
The Office Assistant / Customer Service Representative supports daily office and customer service operations within our rigid box manufacturing plant. This role is responsible for assisting with shipment processing, inventory data entry, and customer communication. The position will collaborate regularly with the Customer Service Manager to stay aligned on customer needs, shipment coordination, and operational updates while also supporting general administrative functions.

Responsibilities

• Enter and maintain inventory data to generate accurate inventory reports
• Process and coordinate FedEx and UPS shipments, including preparing labels and tracking shipments
• Provide customer service by responding to emails and phone calls in a timely and professional manner
• Assist customers with order status, shipment tracking, and general inquiries
• Perform general administrative and clerical duties to support office operations
• Collaborate with the Customer Service Manager to ensure customer requests and operational needs are handled efficiently

Experience

• Prior office experience, front desk operations, or administrative experience is preferred
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent organizational skills with the ability to multitask effectively
• Strong basic math skills and attention to detail
• Bilingual abilities are highly valued to serve diverse client needs

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person