Mid-Level Training Specialist

The Mid-Level Training Specialist is responsible for designing and delivering comprehensive training programs that empower users, support staff, and managers to seamlessly adopt new systems, tools, and processes in crucial federal environments. This role involves conducting in-depth needs analyses, defining targeted learning objectives, and developing diverse training curricula that integrate instructor-led sessions, virtual training, e-learning, and performance support resources. Key Responsibilities

• Conduct thorough training needs analyses and define role-specific learning objectives for a variety of user groups, including end users, help desk staff, and technical professionals.
• Create and design blended training solutions that encompass classroom/virtual courses, e-learning modules, hands-on simulations, practical exercises, job aids, and quick-reference guides.
• Translate complex technical concepts, workflows, and compliance requirements into relatable, practical examples, scenarios, and case studies that align with actual program use cases.
• Develop and maintain standardized templates, storyboards, and content guidelines to ensure consistency across all training courses, releases, and delivery methods.
• Configure and utilize learning management systems (LMS) for effective management of curricula, enrollments, automated assignments, completion tracking, and to generate training metrics for stakeholders.
• Facilitate engaging training events (both in-person and virtual), foster learner participation and discussions, and adjust delivery methods based on participant feedback and real-time observations.
• Assess training effectiveness through evaluations, surveys, on-the-job performance checks, and adoption indicators; propose and implement enhancements to content and delivery methods as needed.
• Collaborate with product owners, system administrators, and project teams to ensure training is aligned with system updates, agile releases, and deployment timelines.
• Support change management initiatives by coordinating training schedules, communications, and readiness measures related to new systems or process introductions.

Required Qualifications

• Bachelor's degree in Education, Training, Human Resources, IT, or a related field, or equivalent experience.
• 4-7 years of experience in technical training, instructional design, or training and development.
• Proven proficiency in instructional design methodologies and principles of adult learning.
• Experience in designing, developing, and delivering training for technical systems or intricate business processes.
• Exceptional communication, presentation, facilitation, and stakeholder-management skills.
• Adept at managing multiple training initiatives simultaneously while meeting deadlines in a dynamic environment.

Preferred Qualifications

• Experience in federal or other highly regulated settings, including alignment of training with policy and compliance standards.
• Experience collaborating closely with IT, systems administrators, or product teams to support frequent releases and system enhancements.
• Familiarity with popular e-learning authoring tools and collaboration platforms for creating and delivering training content.
• Relevant certifications (e.g., CPTD, ATD credentials, or equivalent).

Compensation Ranges
Compensation for this position varies based on several factors, including location, skills, education, certifications, compliance requirements, and experience. The compensation range provided is a guideline specific to this role. Salary is just one aspect of ASM's overall compensation and benefits package.
EEO Requirements
ASM is committed to ensuring that race, color, religion, sex, disability, age, sexual orientation, or national origin are not factors in personnel decisions. We uphold equal employment principles in all aspects of recruitment, hiring, training, and promotion.
Physical Requirements
The physical demands of this position include light office duties and may require occasional lifting or travel. Reasonable accommodations will be made for individuals with qualifying disabilities to enable them to perform essential job functions effectively.
Disclaimer
This job description is intended to summarize the general nature and level of work performed by employees in this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
$80k - $102,054