Customer Service Representative- FT

Avis Budget Group·Sterling, Virginia, US

customer-servicetoday

Projected AI Stack

Based on our analysis of Customer Service Representatives positions

⚡ Very High AI Upgrade Potential

ZAZendesk AITicket triage, auto-categorization, suggested responsesdaily

CLClaudeDraft customer responses, knowledge base article creationdaily

ICIntercom AILive chat automation, FAQ bot managementdaily

GRGrammarlyEnsure tone consistency across customer messagesdaily

Projected Workflow

How AI is expected to reshape this role

AI-assisted

Ticket triage and routingZendesk AI

Initial response draftingClaude

FAQ and self-service automationIntercom AI

Message quality checkGrammarly

Human-led

Complex issue resolution

Empathy-driven escalation handling

Customer retention conversations

This AI stack and workflow map are projected by UpgradedJobs based on occupational analysis, not stated by the employer. They reflect how AI tools are transforming Customer Service Representatives roles today.

About the role

Position Overview

As a Customer Service Representative at Avis Budget Group, you will join a high-energy enterprise focused on moving the future of transportation forward. Immediately hiring! Compensation: $17.20/hour. If spending your day behind a desk or as a retail cashier isn’t for you, this outdoor combination role may be the perfect fit. You will assist customers across various stages of the rental and return process on airport lots.

Key Responsibilities

Assist customers during different stages of the rental or return process on airport lots.
Check cars, enter information using a handheld device, and process rentals for loyalty customers.
Provide support at exit gates and during vehicle check-ins while ensuring excellent customer service.

Required Qualifications

High School Diploma (or equivalent)
Valid Driver’s License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors with flexibility to cover all shifts
Ability to type, sit, stand, walk, and maneuver throughout the rental lot; must be able to enter/exit vehicles and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
Regular on-site presence is required; remote work is not possible
Bonus: 6 months of retail customer service experience in a fast-paced environment

Benefits & Perks

Bi-weekly hourly wage (weekly wage in New York and Puerto Rico)
On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity – contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k plan)
Employee discounts, including discounted car rental and reduced prices on Avis/Budget car purchases