Regional Office Manager

Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients.

We are currently seeking an experienced Regional Office Manager for our Washington D.C., Charlotte, NC and New York, NY offices. This position is based out of Washington, DC, but is responsible for overseeing the Charlotte and New York offices. Occasional travel between offices is required. This position will oversee and manage daily office operations and work collaboratively with central Human Resources, Finance, Facilities, IT, and Business Development departments to implement firm-wide initiatives, policies and/or procedures in the assigned offices. The Regional Office Manager reports to the Director of Human Resources and the Managing Shareholders of the assigned offices.

Essential Duties And Responsibilities

• Direct supervision of legal practice assistants, receptionists, project assistants and other business professionals, as needed, in the assigned office(s). On-site supervision of business professionals such as Records, Information Technology, Accounting, Billing, Collections, Business Development or Facilities in conjunction with departmental directors/managers.
• Ensure proper staffing, monitor workloads and overtime. Continuously review attorney support needs/staffing goals of the Firm and make recommendations to increase or decrease personnel, as necessary.
• Recruitment of legal practice assistants, and various administrative personnel in accordance with Human Resources processes.
• Administration of the Firm’s PEP (Performance Evaluation Process) for business professionals in accordance with Human Resources guidelines and procedures.
• Assist with the onboarding and exiting processes by collecting any paperwork from new hires/transfers/terminations in conjunction with Human Resources established procedures. Conduct orientation of new hires/transfers and exit interviews of terminated employees, as appropriate.
• Responsible, as first point of contact, for all personnel issues, including leaves of absence, counseling issues, personnel issues and corrective actions, up to and including terminations. Seek appropriate guidance from the Director of Human Resources, Chief Talent Officer, Office of General Counsel and work with departmental directors/managers for guidance and next step determinations.
• Oversight and approval of business professionals’ time tracking, as well as review, approve and track all requests for time off.
• Manage or oversee the coordination of office events and meetings, which may include after-hours business development events.
• Handle all aspects of facility maintenance, including building security, office assignments, office moves and supplies, working with corporate Facilities Department, if necessary.
• Monitor and oversee onsite Ricoh Office Services, if applicable.
• Schedule and monitor training sessions (as requested and needed) for attorneys and business professionals in conjunction with the appropriate Firm department.
• Oversee records operations, in conjunction with Manager of Records & Information Services.
• May be involved in client collections and/or client billing in conjunction with the corporate Billing and Collections Departments.
• Responsible for immediate reporting and assessing of all Business Continuity/Disaster Recovery events to the Chief Talent Officer, Chief Operating Officer, Chief Information Officer and Director of Facilities. Manages the Local Crisis Management Team (LCMT).
• Travel as required.
• Responsible for other duties as may be assigned.

Required Qualifications

• Bachelor’s degree in Business Administration, Human Resources or related discipline.
• Five or more years of managerial experience required.
• Experience in law firm or legal department strongly preferred.
• Strong knowledge of standard Human Resources practices and procedures.
• Professional written and verbal communication skills.
• Ability to write, read, and interpret business documents.
• Ability to exercise and maintain a high level confidentiality.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Proficiency with Microsoft Office applications.
• Ability to organize and manage multiple priorities and deadlines.

Buchanan Ingersoll and Rooney PC offers outstanding benefits that include:

• Insurance – Medical, Dental, Vision
• 401K program
• Retirement Savings Program
• Generous Paid Time Off
• Paid Holidays
• WorkWell wellness program
• Caregiving assistance with Bright Horizons
• Firm-wide emergency assistance fund
• Available Hybrid schedule

We are an Equal Opportunity Employer.