Customer Service Representative CSR 04630 - Wise Ave

Domino s Pizza LLC·Dundalk, Maryland, US

customer-service2h

Projected AI Stack

Based on our analysis of Customer Service Representatives positions

⚡ Very High AI Upgrade Potential

ZAZendesk AITicket triage, auto-categorization, suggested responsesdaily

CLClaudeDraft customer responses, knowledge base article creationdaily

ICIntercom AILive chat automation, FAQ bot managementdaily

GRGrammarlyEnsure tone consistency across customer messagesdaily

Projected Workflow

How AI is expected to reshape this role

AI-assisted

Ticket triage and routingZendesk AI

Initial response draftingClaude

FAQ and self-service automationIntercom AI

Message quality checkGrammarly

Human-led

Complex issue resolution

Empathy-driven escalation handling

Customer retention conversations

This AI stack and workflow map are projected by UpgradedJobs based on occupational analysis, not stated by the employer. They reflect how AI tools are transforming Customer Service Representatives roles today.

About the role

Company DescriptionJOIN THE TEAM THAT DELIVERS MORE THAN JUST PIZZA!
Be the Voice. Be the Energy. Be the Difference.
Great things are happening at Domino's-and we want you to be part of it! We're looking for upbeat, reliable Customer Service Representatives (CSRs) who bring energy, enthusiasm, and a passion for great service.
Whether you're helping a customer choose their favorite toppings or making a perfect pizza, you're the face of our brand and the heartbeat of our stores.

Why Join Us?

We promote from within-99% of franchise owners started as CSRs, drivers, or managers!
Opportunities to grow into leadership roles
Flexible scheduling that works for you
Competitive pay
Fun, fast-paced team environment
Employee discounts on all your favorites

What You'll Do

Greet customers in person and over the phone with a friendly, positive attitude
Take accurate food orders and enter them into our point-of-sale system
Prepare food while maintaining Domino's quality and food safety standards
Keep the store clean, organized, and welcoming
Handle customer concerns with care and professionalism
Jump in wherever needed to support your team

QualificationsWhat We're Looking For

Must be 16 years or older (18+ may be required for specific tasks or shifts)
Great communication and people skills
Basic math and computer skills
Able to thrive in a fast-paced environment
Customer service or restaurant experience is a plus but not required

Additional InformationStart Here. Grow Fast. Go Far.
You're not just joining a job-you're starting a career with a company that believes in your potential. Apply now and become part of the Domino's team that delivers more than just pizza-we deliver opportunity!
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position. Pizza Tigers LLC may modify the duties and responsibilities of the position in its sole discretion at any time without notice.