QA/Compliance Specialist

Insight Global is looking for a QA Specialist to join a team in the Richmond, Virginia area. This role supports a fast‑paced, compliance‑driven environment and is responsible for monitoring quality standards, identifying compliance gaps, and partnering with suppliers and internal teams to drive continuous improvement.

Key Responsibilities:

- Conduct extensive call monitoring and transaction audits to ensure adherence to regulatory, client, and internal quality standards

- Evaluate supplier performance across calls, data entry, complaint handling, and other quality‑impacting metrics

- Identify compliance risks and recommend corrective actions and process improvements

- Partner with supplier management to discuss findings, set improvement timelines, and track resolution

- Serve as a quality and compliance resource for suppliers and internal departments when critical issues arise

- Process and manage consumer complaints across multiple clients, ensuring proper handling per client‑specific requirements

- Request and analyze supporting documentation from suppliers (call recordings, call logs, data files, etc.)

- Prepare and deliver supplier compliance evaluation reports to QA leadership - Support special projects and additional QA initiatives as assigned

Qualifications:

- Strong problem‑solving and analytical skills

- Ability to manage multiple priorities in a high‑volume environment

- Intermediate proficiency with Microsoft Excel, Outlook, and spreadsheet‑based reporting

- 1–2 years of quality assurance experience with familiarity with auditing, compliance, or related experience preferred

- Experience or knowledge of debt collection regulations or the collections industry is a plus

Job Type: Hybrid; 4-month contract role

Hourly Pay: $19-$21/hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.