Training and Support Specialist/Technical Writer/Content Developer/Instructional Designer

InstantServe LLC·Raleigh, North Carolina, US

contenttoday

Projected AI Stack

Based on our analysis of Technical Writers positions

⚡ Very High AI Upgrade Potential

CLClaudeDocumentation drafting, content structuring, outline generationdaily

PXPerplexityTechnical research, competitor documentation analysisweekly

GRGrammarlyStyle consistency, grammar, readability scoringdaily

MCMicrosoft 365 CopilotTemplate formatting, cross-document consistencydaily

Projected Workflow

How AI is expected to reshape this role

AI-assisted

Documentation draftingClaude

Technical researchPerplexity

Style and grammar editingGrammarly

Document formatting and publishingMicrosoft 365 Copilot

Human-led

SME interviews and knowledge extraction

Technical accuracy validation

User feedback integration

This AI stack and workflow map are projected by UpgradedJobs based on occupational analysis, not stated by the employer. They reflect how AI tools are transforming Technical Writers roles today.

About the role

For Further info. contact at Ella.s@iserveworld.com

Job Details

Job Title: Training and Support Specialist

Location: Raleigh, NC

Duration: 12 with the possible extension

Description:

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.

Description:
The client requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.

They prefer experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with: Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.