Instructional Designer - I (USD) (Product Designer – UPX / Purchase Experience)

Mindlance is an award-winning Fortune 100 Company that values diversity and humanity in its culture. They are seeking a Product Designer to lead the design of critical experiences within their organization, focusing on the Purchase Experience and collaborating with various teams to deliver high-performing digital products.

Responsibilities

• Lead a design pod focused on a large project initiative and/or Purchase Experience workflows
• Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)
• Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria
• Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA
• Support teams during build by answering questions, reviewing implementations, and driving design QA
• Own core workflows and moments that matter, including: Landing/home experiences, Navigation and search, Product discovery and consideration, Client and policy views, Applications, underwriting touchpoints, and post-purchase confirmation, Task-based servicing, Forms and document flows, Notifications, status/confirmation states, and error/recovery patterns
• Design for clarity and trust within complex, regulated environments
• Balance usability, efficiency, accessibility, and compliance
• Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness
• Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
• Plan and run usability testing, concept testing, and iterative evaluations
• Translate findings into prioritized improvements
• Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)
• Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
• Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
• Design human-in-the-loop patterns, guardrails, and fallback paths
• Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
• Design for transparency, trust, and protection of sensitive customer data
• Run effective design critiques and foster a culture of feedback
• Support career growth through 1:1s and actionable feedback
• Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models

Skills

• 5–6+ years of digital product design experience with shipped work
• 2+ years leading, mentoring, or operating in player/coach roles
• Strong experience with complex workflows, dashboards, portals, and self-service experiences
• Agile delivery experience from discovery through production
• Close collaboration with Engineering and cross-functional partners
• 5+ years of digital product design experience; portfolio or case studies required
• Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences
• Agile collaboration with engineering from discovery through delivery
• Strong UX, interaction, and visual design skills
• Proficiency with Figma and modern prototyping tools
• Research- and data-driven decision-making
• Strong stakeholder communication and facilitation skills
• Accessibility knowledge (WCAG) and inclusive design practices
• Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices
• Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience
• Life insurance, financial services, or other regulated industries
• Legal/Compliance partnership experience
• Experimentation, A/B testing, personalization, and optimization
• Generative AI (LLM) production experience, including evaluation and monitoring

Company Overview

• Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services It was founded in 1999, and is headquartered in Union, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.mindlance.com.

Company H1B Sponsorship

• Mindlance has a track record of offering H1B sponsorships, with 10 in 2026, 71 in 2025, 53 in 2024, 37 in 2023, 72 in 2022, 36 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.