Intermediate Financial Analyst
FLATTER INC
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MCMicrosoft 365 Copilotdaily
CAChatGPT Advanced Data Analysisweekly
CLClaudeweekly
Washington, District of Columbia, USfinance$90K–95K
R&
Licensed Insurance Customer Service Representative
Reagle & Padden, Inc.·Parkersburg, West Virginia, US
Projected AI Stack
Based on our analysis of Customer Service Representatives positions
ZAZendesk AITicket triage, auto-categorization, suggested responsesdaily
CLClaudeDraft customer responses, knowledge base article creationdaily
ICIntercom AILive chat automation, FAQ bot managementdaily
GRGrammarlyEnsure tone consistency across customer messagesdaily
Projected Workflow
How AI is expected to reshape this role
AI-assisted
Ticket triage and routingZendesk AI
Initial response draftingClaude
FAQ and self-service automationIntercom AI
Message quality checkGrammarly
Human-led
Complex issue resolution
Empathy-driven escalation handling
Customer retention conversations
This AI stack and workflow map are projected by UpgradedJobs based on occupational analysis, not stated by the employer. They reflect how AI tools are transforming Customer Service Representatives roles today.
About the role
Job Overview
Licensed Insurance Customer Service Representative – Commercial Lines
Location: Parkersburg, WV
Reagle & Padden, Inc. is seeking a Licensed Property & Casualty professional with 2+ years of commercial lines experience, ideally in an independent insurance agency. Join our team in Parkersburg and be part of a supportive, client-focused environment where your expertise directly impacts our customers.
At Reagle & Padden, you'll find a positive office culture, opportunities for growth, and the chance to make a meaningful difference for clients every day. If you are passionate about client satisfaction and thrive in an engaging office setting, this is the place for you.
Apply today and bring your expertise to a team that values your skills and dedication!
Salary Range: $30,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Birthday Lunches
Profit Sharing
Fun & Friendly Co-workers
Extensive Benefits Package
Requirements
- Active West Virginia and/or Ohio Property & Casualty License
- 2+ years of commercial lines customer service experience in the insurance industry
- Excellent verbal and written communication skills
- Commitment to delivering outstanding client service and resolving issues efficiently
- Team player with a collaborative, positive attitude
- Strong organizational skills with the ability to multitask and prioritize
Responsibilities
- Serve as the primary contact for policyholders, promptly addressing questions and concerns
- Guide clients through policy options, delivering solutions tailored to their needs
- Maintain accurate client records and efficiently manage renewals and policy adjustments
- Resolve complaints quickly, providing effective and satisfactory solutions
- Build and nurture strong client relationships to ensure high satisfaction and loyalty
- Follow all insurance regulations and company policies in every interaction
About Us
Join Reagle & Padden, Inc., a dynamic leader in the insurance industry! We're a welcoming, high-energy team dedicated to innovating and providing exceptional client experiences. Come grow with us!
Salary & compensation
$30K–50K / year
USD · Full-time
Interested in this role?
Apply on Reagle & Padden, Inc. website →Listed on UpgradedJobs · Originally posted on Indeed
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