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Customer Service Representative

Reit Lubricants Co.·Nottingham, Pennsylvania, US
customer-service$37K–38Know

Projected AI Stack

Based on our analysis of Customer Service Representatives positions

🚀 8.8Transformative AI Upgrade Potential
ZAZendesk AITicket triage, auto-categorization, suggested responsesdaily
CLClaudeDraft customer responses, knowledge base article creationdaily
ICIntercom AILive chat automation, FAQ bot managementdaily
GRGrammarlyEnsure tone consistency across customer messagesdaily

Projected Workflow

How AI is expected to reshape this role

AI-assisted

Ticket triage and routingZendesk AI
Initial response draftingClaude
FAQ and self-service automationIntercom AI
Message quality checkGrammarly

Human-led

Complex issue resolution
Empathy-driven escalation handling
Customer retention conversations

This AI stack and workflow map are projected by UpgradedJobs based on occupational analysis, not stated by the employer. They reflect how AI tools are transforming Customer Service Representatives roles today.

About the role


Reit Lubricants Company, an Oil Distributor servicing PA, NJ, DE and MD, is currently seeking a full time Customer Service Representative. The candidate will perform Customer Service responsibilities reporting directly to the Office Manager. Duties will include but are not limited to:

  • Manage incoming telephone calls professionally, efficiently and with good communication skills. Respond quickly to all requests, problems or complaints.*
  • Work with sales staff to understand our customer product/service specifications for sales orders and pricing requests.**
  • Effectively present and discuss the products and services of the company.**
  • Enter orders with extreme accuracy and attention to detail and present them to the warehouse promptly**
  • Clerical duties which include: faxing, typing filing and copying*

Qualifications:

  • High School diploma required (Bachelor’s Degree preferred)*
  • Experience working in an office environment.**
  • Strong knowledge of Microsoft Office applications**
  • Extremely energetic, capable and reliable*

We offer an excellent benefits plan that includes: Medical, Dental, Short and Long Term Disability, Life Insurance and 401K with Profit Sharing. Strict hours Monday – Friday 8:00 am-4:30 pm. For consideration, please email resume

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Work Location: In person

Salary & compensation


$37K–38K / year

USD · Full-time

Interested in this role?

Apply on Reit Lubricants Co. website →

Listed on UpgradedJobs · Originally posted on Indeed

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