Office Manager

Office Manager

Location: Merrick, NY
Salary: $60,000–$80,000 (Depending on Experience)

Schedule: Full-Time, Onsite

About the Position
A fast-paced window manufacturing company in Merrick, NY is seeking an Office Manager to oversee daily office operations and support production and administrative teams. This role is ideal for a highly organized, hands-on professional with strong math skills, excellent phone communication, and the ability to manage multiple priorities. Spanish fluency is preferred, and experience in a manufacturing or production environment is strongly preferred.

Key Responsibilities:

Office & Administrative Operations

• Manage day-to-day office functions to ensure smooth and efficient operations
• Learn and utilize the company’s internal computer systems (training provided)
• Handle a high volume of incoming calls, addressing inquiries, scheduling, and issue resolution
• Maintain accurate digital and physical records and filing systems
• Monitor and order office supplies, materials, and equipment as needed

Customer Service & Communication

• Act as a primary point of contact for customers, vendors, and internal departments
• Resolve customer concerns, service requests, and day-to-day issues professionally
• Coordinate closely with sales, production, and installation teams to ensure clear communication

Production & Manufacturing Support

• Communicate with production leadership to confirm order details, timelines, and specifications
• Review measurements, work orders, and documentation for accuracy (strong math skills required)
• Track production schedules and update customers on timelines or delays
• Support quality control by reviewing paperwork, schedules, and order accuracy

Leadership & Workflow Coordination

• Delegate tasks to office staff and support team members as needed
• Assist with onboarding and training of new administrative employees
• Ensure departments have the resources needed to meet deadlines and daily goals
• Identify process gaps and recommend workflow improvements

Accounting, Reporting & Compliance

• Assist with basic bookkeeping functions including invoicing, purchase orders, and payment tracking
• Reconcile order documentation, delivery confirmations, and related paperwork
• Prepare daily, weekly, and monthly operational reports for management
• Support HR-related tasks such as attendance tracking, scheduling, and maintaining employee records
• Ensure compliance with company policies, safety standards, and manufacturing regulations

Required Skills & Qualifications:

• Fluent in Spanish (preferred)
• Strong math skills related to measurements, order review, invoicing, and production support
• Experience handling high call volumes and providing customer service
• Ability to multitask, delegate, and work efficiently under pressure
• Strong problem-solving skills with a proactive, take-charge approach
• Comfortable using computers and learning new systems quickly
• Previous experience in manufacturing, construction, or production environments strongly preferred
• Excellent organizational, communication, and leadership abilities

Company DescriptionThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.