Customer Service Representative

Job Summary of Customer Service Representative:

A Customer Service Representative interacts with customers to handle inquiries, resolve issues, and provide information about products or services.

Responsibilities of Customer Service Representative:

• Responsible for championing a positive customer service culture to elevate satisfaction levels
• Supervises a team of store employees to ensure timely service at the front of the store
• Kind customer support and incentivizing loyalty schemes
• Sets an example by engaging and interacting with all customers, leading the way
• Preserving a tidy and structured store setting
• Serves as a paragon of excellent customer service within role models.
• Promoting a pleasant internal and external customer engagement
• Champions a culture that prioritizes integrity and sincerity; upholds the trust placed in confidentiality
• Takes responsibility for training and mentoring Associates on front end principles through active involvement and guidance
• Instructs and supports staff in tailoring customer service to individual preferences and advocating for loyalty program engagement
• Manages the distribution of register duties, offers aid with POS requirements, and schedules breaks for Associates
• Resolves customer complaints and queries promptly, aiming to enhance customer satisfaction
• Ensures that employees carry out duties and tasks in alignment with the store's plan and adjusts priorities when necessary
• Maintains clear and concise communication with both superiors and team members when prioritizing tasks; regularly informs them about the progress
• Provides and receives acknowledgment and helpful comments
• Coordinating with management to determine and cater to training needs that contribute to improved performance
• Upholds compliance with all labor laws, policies, and protocols in place
• Endorses the advancement of credit and loyalty services
• is actively involved in aiding store shrink reduction goals and initiatives
• Propagates the education on safety awareness and the maintenance of a safe environment
• Assignments outside of normal scope

Qualifications of Customer Service Representative:

• Adaptable to working non-standard hours, like weekends and evenings
• Sound knowledge of merchandising methods and strategies
• Capable of multi-tasking
• Exhibiting excellent communication skills and organizational acumen while demonstrating precision in tasks
• Competent in appropriately adjusting to changes in trajectory or unexpected scenarios
• Adept at teamwork, successfully engaging with peers and superiors
• Skilled in instructing and coaching individuals
• Experience in retail for 12 months with an additional 6 months in a leadership position

Benefits of Customer Service Representative:

• Associate Discount
• EAP
• Smoking Cessation
• Bereavement
• 401(k) Associate Contributions
• Reduced prices on mobile devices for childcare workers
• Pet and legal insurance policies can help alleviate the financial burden associated with veterinary care and legal representation
• Credit Union
• Referral Bonuses
• Those who fulfill the service or hours stipulations are also eligible for a 401(k) match
• Medical/Dental/Vision
• HSA
• Health Care FSA
• Life Insurance
• Short/Long Term Disability
• Paid Parental Leave
• Paid Holidays/Vacation/Sick
• Auto/Home Insurance Discounts
• Scholarship Program
• Adoption Assistance

The delivery of benefits adheres to the terms of the applicable plan or program and may be subject to changes. Reach out to your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.