Customer Loyalty Representative

A company is looking for a Customer Loyalty Representative responsible for reducing customer churn and enhancing retention strategies. Key Responsibilities Support business teams with at-risk customers to prevent churn Drive customer retention through proactive outreach and tailored interventions Collaborate with internal departments to ensure customer satisfaction and loyalty Required Qualifications 3 years of combined customer service and sales experience Minimum of 3 years' experience working directly with customers or in sales Proficiency in Microsoft Office products for at least 3 years Experience in banking or transportation-related sales/customer service preferred Bachelor's or advanced degree in Sales, Marketing, or Business is preferred